Policies and Terms of Service

This is the section where I tell you some important information mixed in with some super boring legalese. By using this website, you automatically agree to these terms and conditions.  (there may be a test later)

Product Information
All our wildlife products are real natural items unless stated otherwise in the item description. Because these are natural items, some variation will naturally happen from one item to another. We do not carry perfect items.  Minor imperfections, color changes, or small flaws are to be expected. We do not carry museum quality specimens unless specifically stated in the item description.

Item descriptions and sizing
All sizes given are approximate, not exact. We do our best to keep our products within the size ranges listed but many of our items vary from one shipment to the next and occasionally an item might be slightly outside its listed size range. In addition, if a range of possible sizes is listed, that does not mean we always have examples of every possible size, it only means that your items will be in that range. For example, if the descriptions says an item is 1 to 2 inches long, that does not mean you are guaranteed to get some 2 inch items, it only means items sent will be in that range, but for example they may be all closer to 1 inch. Also be advised that most photos shown are a sample or ‘stock photo’ of the product, not the exact product you will receive, unless specifically stated otherwise.

Product safety
Shells and animal products are not for children. Some items may have sharp edges and points, break easily, or have small parts that represent a choking hazard for children or pets. Pets especially may consider some of our items to be super lip smacking delicious gourmet chew toys! But Land of Strange products are for responsible adults only, keep these items away from pets, children and gremlins of all kinds.

Payment and Ordering
We accept Visa, Mastercard, and Paypal. Credit card payments are currently taken through Paypal through the nonmember Paypal checkout system.  Payment must be made in full before items will ship. Echeck payments from Paypal must clear the bank before items will ship. We reserve the right to seek recovery of any monies lost from fraud or remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court.

Sales tax will be collected as required by law for all items shipping to a California location. Because believe me, you don’t want to mess with California government bureaucracy! Prices are subject to change without notice. In the event of a misprint or mistake in price, we reserve the right to cancel or refuse the sale of the item, whether or not the sale has been completed.

Shipping and processing
We do our best to ship quickly. Not including Sundays and post office holidays, most items are usually shipped same day or next day from our facility in Escondido, California. In the event of a longer than normal shipping delay, our policy is to attempt to contact you and keep you informed of current progress. Shipping is calculated by total weight of your order so that combined shipping discounts will automatically be calculated for those who order more than one item. Most of our items ship via United States Postal Service using the most reasonably priced method. Packages under 13 ounces are usually shipped first class mail. Heavier packages may go via parcel select or priority mail.

Tracking information will be sent at time of packaging. Be advised that although USPS issues guidelines for normal transit times, USPS does not guarantee their shipping times. During transit with the post office, sometimes packages will become lost from tracking for a period of time, or take a longer or shorter time than expected. Also be advised that tracking from all shipping companies tends to be spotty and erratic at times and is not always an accurate representation of the current location of the package. Shipping companies like to advertise their tracking services as the next best thing since sliced bread but in reality, all it can sometimes do is tell you were your packages used to be but now probably isn’t there anymore anyway. Once we hand our packages to the shipping company, we have very little control over their progress and often have to wait and see when a package does not show on tracking right away. Also be advised, once an item is listed by the post office as already delivered to your address, Land of Strange is no longer responsible for it. Once the shipping company designates a package as ‘delivered,’ we will consider the package to be in your possession. Customers are responsible for having a safe delivery location available for their packages. Customers are also fully responsible for supplying an accurate shipping address for their order. Our automated system prints our shipping from the address that you type in.  Please double check your zip code, and yes that also means you in the purple slippers drinking coffee!

We accept returns.  Prior to returning any item, you must contact us and give us the reason for the return. Please include information or a note in return packages reminding us of who you are and why you are returning. Provided the item is received back in good condition, you will receive a full refund within a reasonable time frame. Unless the reason for the return is due to a fault of Land of Strange, the customer pays return shipping. Refunds must be requested within 10 days of receipt of merchandise.

We ship quickly. We cannot guarantee that we will be able to process cancelations or alterations of orders before an item ships. In the event that you change your mind or wish to alter or cancel an order, please contact us as soon as possible and we will do our best.

We do our best to pack items properly but no one is perfect in this world, including the shipping companies. In the event of items damaged in shipping, please contact us immediately with a list of the items damaged and quantities for each. All claims for breakage, damage or lost merchandise must be made immediately to the shipping carrier and to us. Keep all damaged items, boxes and packing material until they have been inspected by the delivery carrier. Photos of damaged items must be sent for us to either replace items or credit you.

Environmental Policy
Land of Strange adheres to all U.S. laws governing the collection and importation of seashell and animal products. All shells and animal products sold have been sustainably harvested and legally collected and/or imported into the United States and have been cleared by the U.S. Customs Department and U.S. Fish and Wildlife Department. We follow all rules and regulations of the CITES International Agreement. Most of the shells we carry are collected for their meat and the shell is a by-product. Most of the animal products we carry are by-products of the farming or fur industries.

Privacy Policy
Information Collection, Use and Sharing
Land of Strange is the sole owner of the information collected on this site. We only have access to personal information that you voluntarily give us via registration, email or other direct contact from you. We will not sell or rent this information to anyone. In order to purchase through this website, you will be required to provide us with contact information, shipping and billing information and your credit card number and expiration date. This information will be used to bill and complete your order. Additionally, we will use this information to contact you if we need to.  Those who subscribe to our email list will have their email address secured and stored by Mail Chimp, a 3rd party company with top quality security and privacy policies who also do not sell or rent your information.   Those who post on our blog should be advised that blog posts are displayed to the general public.

We may also share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. Information is not provided to any companies for marketing purposes. We will not sell, share, or rent your personal information to any third party or use your e-mail address for any unsolicited mail of any kind. Any emails sent by Land of Strange will only be in connection with the provision of agreed services and products.

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use by us. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Land of Strange on a need-to-know basis. Like most interactive web sites, Land of Strange’s website also uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Protecting your private and credit card information is extremely important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is an advanced internet encryption technology that makes personal information unreadable as it travels from your computer to our site’s servers. Only authorized employees have access to this information.

Links and outside information
There may be links to other sites in our website. We are not responsible for their content or the privacy practices of other sites. You are responsible for reading their policies. Other people may post comments or information on our site, Land of Strange does not endorse and is not responsible for content posted by outside parties. We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and Land of Strange should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Land of Strange will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. Be careful of politicians, cats, and mean people in general!

Refusal of service
Land of Strange reserves the right to refuse service to anyone at any time for any reason. Obviously, as a successful and responsible company, we hope that we never have to do any such thing, but just in case, we do reserve that right.

Exclusions and Limitations
Land of Strange does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of our ability. By using this service you thereby indemnify Land of Strange, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Land of Strange excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Land of Strange’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Land of Strange of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Land of Strange’s services and the full content of this website. So please don’t try to steal our spiel!